Privacy policy

The personal data processor of the online store rc-est.ee is RC-EST OÜ (hereinafter: the seller), Reg. no: 11282987, KMKR no: EE101076454, Address: Aroonia 2, 50411 Tartu, Republic of Estonia and e-mail address toomas@rc-est.ee , phone : 372 5010 890

It is important for RC-EST OÜ to respect your privacy and comply with all applicable laws and regulations regarding any personal data we may collect about you when you visit our website rc-est.ee . By using our website, you agree that we collect and use your data in accordance with this privacy policy.

With this privacy policy, we would like to explain to you what data we collect, how we use it and what your rights are to protect your data. The policy applies only to our website and its visitors and does not apply to data collected through other channels.

We collect and process information in accordance with the General Data Protection Regulation (GDPR) of the European Union, which entered into force on 25.05.2018.

Data collection and use

What data we collect

The information we collect includes information that you knowingly and actively provide to us when using or participating in our services or promotions, as well as any information that your devices send when accessing our products and services.

The data we collect includes information that you have knowingly shared with us when using our services or campaigns and information that your devices automatically transmit to us.

Your personal data may reach us in the following ways:

  • When you place an order in the rc-est.eu e-shop
  • When you register for users of the rc-est.ee e-shop
  • If you contact us by phone, email or online chat
  • If you buy the product in installments and enter into a leasing agreement
  • When you browse the website rc-est.ee
  • If you provide personal information about another person who receives the goods
  • If you make payments using e-banking or another electronic payment method
  • If you comment, like or share any post on our social media account
  • If you subscribe to our newsletter
  • When you comment on posts on our website

Types of data collected

Personal data

RC-EST OÜ is the responsible processor of personal data, the personal data necessary for making payments is transferred to the authorized processor Montonio Finance UAB.

We ask you for personal information only if it is necessary to provide you with the service. By contacting us or visiting our website, you may share the following information with us:

  • First and last name
  • E-mail address
  • Postal address, country, county, city
  • Phone number
  • Your purchase history and activity in our online store
  • Chat history between you and us
  • Information about your web browser and IP address

Log files

Our website rc-est.ee stores log files about its visitors. Information collected may include:

  • The type of device you are using
  • Internet Protocol (IP) address
  • browser type
  • Internet Service Provider (ISP)
  • Date and time of website visit
  • Entry and exit page number of clicks on the web page

The information in the log files is used to analyze trends, administer the website, monitor the activities of website visitors and collect demographic information. The information received is not intended to, nor does it enable, the identification of a person.

Our store is hosted on the WordPress platform (WooCommerce). They provide us with an online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through WordPress data storage, databases and the general Woocommerce application. They store your data on a secure server.

Cookies

Like most websites, rc-est.ee also uses “cookies”. A cookie is essentially a text file that is stored on the user’s device when visiting a website. Cookies are used to determine and save preferences, regional settings, options for using services, etc.

If you wish, you can disable the use of cookies in the browser settings, but in this case it is possible that the service offered to you will be disrupted.

Cookies are divided into persistent and session cookies. Persistent cookies remain on your PC or mobile device even after you have closed your browser or computer. However, session cookies are deleted immediately after closing the browser.

Cookies are divided according to their purpose:

Necessary cookies. Session cookies, the purpose of which is to enable you to use the services offered on our website. These cookies help authenticate users and prevent malicious use of user accounts. Without these cookies, we cannot offer you the desired services.

Notification cookies. These cookies identify whether users have accepted the use of cookies on the website.

Functionality cookies. These cookies allow your browser to remember the choices you make when using the website, such as saving your login details or language preferences. The purpose of these cookies is to provide you with a more personalized experience and to prevent you from re-entering your preferences.

How we use data

We may use the collected information for various purposes, including:

  • To maintain, manage, develop, personalize and expand our website
  • To collect statistics so that we can provide better services and/or offers and understand and analyze the behavior of visitors to our website
  • To identify you by phone, text or email
  • When sending you information and asking for feedback about our services
  • To prevent fraud and protect our website
  • To enable us to connect with you through a social media account
  • To enable the reading of chat history to speed up the provision of relevant advice
  • With the aim of improving the quality of our service and providing more efficient browsing solutions
  • To develop new products, services or improve their functionality
  • To send/deliver goods, process orders, issue invoices, order via bank link and confirm your order or refund money
  • Offering products and services that may be of interest to you, taking into account your previous orders
  • To simplify and speed up interactions between us when you contact us
  • For other purposes. For example, to analyze data, research trends, evaluate the effectiveness of our advertising campaigns.

In what cases is it possible that we share your data

  • We may share or transfer your personal data in connection with a change of ownership, merger, sale of assets, financing or acquisition of our company. We will inform you about the transmission of your personal data and when the provisions of another privacy policy will apply to them.
  • We may share your data with our partner companies, requiring them to comply with this privacy policy. Affiliated companies include our parent and subsidiary companies, joint venture partners or companies owned by us.
  • We may share your data with our business partners to offer you certain products, services or promotions.
  • With your consent, we may disclose your personal data for any other purpose – courier service to receive your package, payment solution (Montonio), IT service companies (email software).
  • We are obliged to disclose your personal data if required by law. In good faith, we may also disclose your data to comply with legal obligations, to protect our rights or property, to prevent or detect possible violations of law related to the use of our service, and to ensure the safety of service users.

Direct marketing messages

The e-mail address is used to send direct marketing messages only if the customer has given the corresponding consent, i.e. subscribed to the online store’s newsletter subscription. The email address entered to complete the purchase is not used for direct marketing.

If personal data is processed for the purpose of direct marketing (profiling), the customer has the right to object at any time to the initial and further processing of his personal data, including profile analysis related to direct marketing, by notifying customer support by e-mail.

Retention of your personal data

The Company will retain your personal data only as long as it is necessary for the purposes set out in this Privacy Policy. We retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we need to retain your information to comply with applicable laws), to resolve disputes, and to enforce our legal agreements and policies.

The company also keeps log files for internal analysis purposes. Log files are usually kept for a shorter period of time, unless the data is used to strengthen security or improve the functionality of our service, or we are required by law to keep the data for a longer period of time.

Your rights to protect your data

You always have the right not to share your data with us, knowing that this may affect your experience on our website. If you choose not to share your data with us, we will not treat you any less because of it. When you provide us with personal information, you understand that we will collect, store, use and disclose it in accordance with this Privacy Policy. You have the right to request details of the data collected about you.

When we receive personal information about you from a third party, we protect it in accordance with this privacy policy and the law of the Republic of Estonia. If you share third-party data yourself, you confirm that you also have the right and permission to do so.

Even if you have previously agreed to share your personal data with us for marketing purposes, you retain the right to change your mind at any time. You always have the right to stop communicating with us and to request that we remove your data from our databases. From time to time, we may also ask for information about you to verify your identity. If you find that the data we have collected about you is inaccurate, outdated, incomplete, irrelevant or misleading, please contact us via the contact form . We will do our best to correct inaccurate, incomplete, misleading or outdated information.

If you believe that we have breached the relevant data protection law and wish to make a complaint, please contact us using the contact details found in this document and provide us with full details of the breach. We will investigate your complaint promptly and will respond in writing to you with the results of our investigation and the steps we will take to resolve your complaint. You also have the right to contact the regulatory authority or data protection authority.

GDPR data protection rights

We want to make sure you are aware of all your data protection rights. Each page user has the right to the following conditions:

  • Right of access – You have the right to request copies of your personal data.
  • Right to data rectification – You have the right to request that we correct data that you believe is inaccurate. You also have the right to request that we supplement data that you believe is incomplete.
  • Right to erasure – under certain conditions, you have the right to request the erasure of your personal data.
  • Right to restriction of data processing – under certain conditions, you have the right to request restriction of the use of your personal data.
  • The right to object to the use of your personal information – You have the right to object to the use of your personal information under certain conditions.
  • Right to Data Portability – Under certain circumstances, you have the right to request that we transfer the data we collect to a third party or directly to you.

Security of your data

The security of your personal information is important to us, but please remember that no method of exchanging information over the Internet or any method of electronic storage is 100% secure. Although we do our best to protect your data, we cannot guarantee its complete security.

RC-EST OÜ undertakes all reasonably necessary measures to ensure that your data is processed securely and in accordance with this privacy policy and the law of the Republic of Estonia. Your data will not be transferred to any organization or country, unless there is a valid reason for this and the security of your data is ensured.

Linking to other websites

On our website you may find links to other websites that are not owned by us. When you click on a third-party link, you will be directed to that third-party site. We strongly recommend that you read the privacy policy of each site you visit.

We have no control over third party sites and are not responsible for their content, privacy policies, services provided or otherwise.

Privacy policy updates

If necessary, we have the right to make changes to this privacy policy document. When the privacy policy is updated, we will change the document update date at the bottom of it. If you continue to visit and use our website after the privacy policy has been updated, we will treat this as your tacit consent to the changes.

Solving arguments

Disputes related to the processing of personal data are resolved through customer support ( toomas@rc-est.ee ).
The supervisory authority is the Estonian Data Protection Inspectorate ( info@aki.ee ).

Contact

For questions, please contact us by e-mail: toomas@rc-est.ee or by phone: +3725010890

RC-EST OÜ reserves the right to make changes to the terms and conditions of the website as necessary.

Terms and conditions are valid and updated: 19.11.2022